Dear Tracey, Anita, Amanda, Chris, Billy & Dan,
First I must apologize for taking so long to thank you for all the care and concern you gave me regarding the timely response with my dehumidifier replacement issue. It is very difficult finding ANY business that shows true concern and great customer service, but you truly did for me. Tracey reached out to Chris who called immediately and he listened to ALL my issues/concerns very patiently and was able to juggle their schedule and have my dehumidifier replaced to mitigate the mold issue in my crawl space.
I also want to thank you for keeping your word; it is VERY difficult to find anymore. Billy is terrific, he is courteous, neat, and professional. Dan's help was also much appreciated. All of the above qualities I have mentioned from the office staff and management to the installers are very difficult to find anymore and I truly appreciate the help you all extended to me!
I am very glad I chose Basement Systems of New York. In my opinion, you are respectful, compassionate, and caring. Thank you again to everyone!
Barbara C. of Pearl River, NY
Friday, October 9th